BESPOKE MAHJONG TERMS AND CONDITIONS FOR WHOLESALER
BESPOKE MAHJONG TERMS AND CONDITIONS FOR WHOLESALER
Welcome to the Wholesale Program of Bespoke Mahjong LLC (“Company”)! We’re THRILLED to partner with you (“Retailer”) and your store and can’t wait for your customers to discover our products.
Resale certificate required: Email your resale certificate to jen@bespokemahjong.com prior to your first order. Orders without a certificate on file will be canceled.
Ordering: Once approved, orders may be placed online using the private ordering link that will be sent after approval.
1. Wholesale Eligibility
Retailer must provide a valid resale certificate or business license to be eligible for wholesale pricing.
Wholesale accounts are intended for approved retailers purchasing inventory for resale and are not intended for single client purchases, sourcing projects, or order-by-order fulfillment.
Retailer must operate one of the following:
• Permanent brick-and-mortar storefront
• Fully branded e-commerce website
The following are not eligible without written approval:
• Social media only businesses
• Pop-up shops
• Flea markets
• Individual resellers
• Order brokers
Retailers must purchase products for resale unless otherwise approved under a Trade account. Purchases for personal use may not qualify for wholesale pricing and may be subject to applicable sales tax. Company reserves the right to request business verification documentation and approve or deny applications at its sole discretion.
2. Wholesale Orders & Pricing
Opening Order Requirement:
All approved wholesale accounts are required to place a minimum opening order of $3,000 in products (tiles, mats, and accessories). Tables may not be included as part of this opening order.
Table Pricing (Wholesale Accounts)
Once the opening order requirement is met, table pricing is as follows:
- 1–2 tables → 15% discount
- 3+ tables → 20% discount
Shipping and applicable taxes will be applied.
Reorders:
Minimum reorders are $,1500 in products (excluding tables).
Please note: The minimum opening order and reorder requirements listed above are temporary and subject to change at the Company's discretion.
Ordering Policy
Wholesale accounts may not place preorders. Orders may only be placed for available inventory unless otherwise approved in writing by Company.
The Company reserves the right to modify pricing and decline orders that do not align with the wholesale program.
Trade (Designer) Accounts
Interior designers purchasing for client projects may qualify for Trade pricing, which differs from Wholesale.
Trade accounts:
• Are intended for client projects only
• Are not for resale
• Receive a 10% trade discount
• May ship directly to the client
Trade accounts are evaluated and approved separately from wholesale accounts.
3. Payment Terms
All orders must be paid in full prior to production or shipment unless otherwise approved in writing.
Accepted payment methods:
• Credit card
• Approved invoicing arrangements
Company reserves the right to hold or cancel unpaid orders.
4. Shipping & Handling
Retailer is responsible for all shipping costs.
Applicable shipping and sales tax will be added to all orders. A valid resale certificate must be provided and accepted for purchases intended for resale to be tax-exempt.
Products not purchased for resale-including but not limited to showroom use, studio use, or internal business use-are subject to applicable sales tax, even if a resale certificate is on file.
Wholesale accounts are responsible for receiving, storing, and delivering inventory to their customers. Company does not ship directly to retailer customers.
5. Returns & Exchanges
All wholesale orders are final sale.
Damages must be reported within 3 business days of receipt.
Approved claims may be:
• Repaired• Replaced
• Credited
Retailer assumes all responsibility for end customer returns.
6. MAP Policy (Minimum Advertised Price)
Retailer agrees not to advertise Company products below the current Manufacturer's Suggested Retail Price (MSRP) unless prior written approval has been granted by Company.
This policy applies to all forms of public advertising, including but not limited to:
- Website listings
- Social media posts and advertisements
- Email marketing
- Digital advertisements
- Printed marketing materials
- Coupon codes
- Bundled promotions
- Any other publicly advertised pricing
Promotional Pricing Requests
Retailers may submit a written request for approval to advertise products below MSRP for a specific promotion or event.
Requests should include:
- Promotional dates
- Products included
- Advertised pricing or discount
Requests must be submitted to Company prior to the promotion. Approval must be received in writing before any promotional pricing is advertised.
Any approved exception applies only to the specific promotion requested and does not constitute ongoing approval or establish a precedent for future promotions or pricing exceptions.
Without prior written approval, retailers may not:
- Advertise products below MSRP
- Advertise coupon codes or promotions that reduce the advertised price below MSRP
- Offer bundled promotions that effectively reduce the advertised price below MSRP
Company reserves the sole right to determine whether a violation of this policy has occurred. Violations may result in:
- Written warning
- Temporary suspension of wholesale privileges
- Termination of the wholesale account
7. Prohibited Sales Channels
Retailer may not sell on:
• Amazon
• eBay
• Etsy
• Facebook Marketplace
• Third-party marketplaces
Products may only be sold through approved channels disclosed during application.
New channels require written approval.
Unauthorized selling results in termination.
8. Brand Representation
Retailer agrees to:
• Use approved imagery
• Maintain premium presentation
• Represent brand accurately
Retailer may not:
• Repackage
• White label
• Discount position products
• Alter branding
9. Account Inactivity
Accounts inactive for 6 months may be deactivated. Reapplication may be required.
10. Confidentiality
Retailer agrees to keep confidential:
• Pricing
• Product plans
• Marketing strategy
• Wholesale terms
Disclosure is prohibited without written approval.
11. No Drop-shipping Policy
Company strictly prohibits dropshipping.
Retailers must:
• Purchase inventory upfront
• Take physical possession
• Store inventory
• Fulfill their own orders
Retailers may not:
• List products before purchase
• Sell without inventory
• Act as order brokers
Violation may result in immediate termination.
12. Termination
Either party may terminate with written notice.
Immediate termination may occur for:
• MAP violations
• Dropshipping
• Unauthorized marketplaces
• Misrepresentation
• Policy violations
Outstanding balances remain due.
13. Modifications
Company may update this agreement at any time.
Retailers will be notified of material changes.
14. Indemnification
Retailer agrees to indemnify and hold Company harmless from claims arising from resale activities.
15. Governing Law
These terms and conditions are governed by the laws of the State of Texas.
16. Wholesale Program FAQs
Who does my customer contact if they have an issue with their table?
As the retailer, you are the primary point of contact for your customer. If a customer experiences an issue (for example mechanical or operational concerns), they should contact you first. You may then contact Company for troubleshooting support or manufacturer coordination if needed.
Do you offer drop shipping?
No. Company does not offer drop shipping. All wholesale partners must purchase and take possession of inventory before selling to customers.
Do you offer territory protection?
No. Company does not grant geographic exclusivity. We reserve the right to approve multiple retailers in any market.
Can I purchase just one table at wholesale pricing?
Wholesale table pricing is available to approved accounts that meet the $3,000 opening product order requirement.
Table pricing is as follows:
• 1–2 tables → 15% discount
• 3+ tables → 20% discount
If purchasing for a design client rather than resale, Trade pricing may apply.
Can I list tables before purchasing inventory?
No. Wholesale partners may not list or sell Company products without holding inventory.
Who handles warranties or manufacturer defects?
Retailers should contact Company for support if a legitimate defect occurs. We will assist with troubleshooting and help determine the appropriate resolution.
Do you allow online sales?
Yes, but only through approved websites disclosed during application. Third-party marketplaces such as Amazon, Etsy, eBay, and Facebook Marketplace are prohibited.
Do you provide customer training or setup help?
Retailers are responsible for basic product education for their customers. Company can assist retailers with product information and troubleshooting guidance.
Who handles delivery and installation?
Retailers are responsible for coordinating delivery and any installation services for their customers. Company provides product guidance but does not provide installation services.
What happens if a table is damaged during shipping?
Retailers must inspect tables upon delivery. Any shipping damage must be reported to Company within 3 business days of receipt with photos and packaging documentation.
Failure to report within this timeframe may limit claim eligibility.
What electrical requirements do the tables have?
Retailers are responsible for ensuring their customers understand basic electrical requirements and proper usage. Tables should be used according to provided specifications and improper use may void manufacturer support.
What happens if a customer damages a table after delivery?
Retailers are responsible for customer damage claims after delivery. Company can assist with replacement parts or repair guidance when available, but damage caused by misuse, improper handling, or normal wear is not considered a manufacturer defect.
Terms And Conditions Acceptance
By submitting a wholesale application with Company, Retailer acknowledges that they have read, understood, and agree to be bound by these terms and conditions.
Please ensure Resale Certificate has been emailed to Jen@bespokemahjong.com before first order has been placed.