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Returns and Warranty Policy
Returns Policy:
Thank you for shopping with us at Bespoke Mahjong. We strive to provide high-quality products and stellar customer service.
You can request a return or exchange of the product within 14 days from the date of receipt of the order. The product must be unused and in its original condition, in original packaging, unwrapped, and include any accessories. Please include the reason for refund along with your order number.
Refunds will be issued to the original payment method, less original shipping cost and a $10 restock fee, within 7-14 business days after the return is processed.
Shipping costs for returns are at the customer's expense, unless the product is faulty or damaged.
If faulty or damaged we will gladly send a return label and waive the restock fee. Please reach out to info@bespokemahjong.com with any questions regarding your return.
Bespoke Mahjong
Attn: Returns
1505a Kelly Blvd.
Carrollton, Texas 75006
All purchases on our tables are final sale and cannot be refunded or exchanged, with the exception of being damaged in transport.
In-Store Pickup:
Prefer to pick up your order and save on shipping costs? Local pickup is available as an option at checkout. Please email info@bespokemahjong.com with any concerns or questions. Stop by Bespoke Mahjong Monday-Friday 9am-3pm at:
Bespoke Mahjong
1601 Kelly Blvd
Carrollton, Texas 75006
Product Images:
We enhance our product photos by cleaning up backgrounds and adjusting colors for web presentation, allowing us to showcase the quality and details of our items effectively.
Discount Codes:
Discount codes cannot be combined with other offers.
Sale Items:
All items on sale are FINAL SALE and cannot be returned or exchanged.
Damaged Products:
We take great care in packaging our products and tables for transport, however we understand that unforeseen circumstances can occur during shipping, and we want to address those issues promptly. If your item arrives damaged, please contact our customer support team within 5 days of receiving your order. To assist us in resolving this issue we will need detailed information about the damage, along with supporting photos. Our customer support team will review your request and guide you through the next steps.
Lost in Transit:
In the unforeseen event that your order is lost in transit and has not been delivered within the expected timeframe, please reach out to our customer service team. We will initiate an investigation with the shipping carrier to locate your package. If the carrier confirms that the package is lost, we will offer you the choice of a replacement (if available) or a refund for the lost item.
Table Warranty:
All tables are warranted to the original purchaser to be free from defects on manufacturers parts for a period of ninety days from the date of delivery. This warranty does not cover defects or damage due to physical damage done by you to the product, damage caused by improper installation, improper or abnormal use, misuse, neglect or accident, damage caused by non-compliance with the proper maintenance of the product, and problems arising from issues other than defects in materials or workmanship. We reserve the right to determine whether our product has been damaged as a result of the foregoing limitations.
Shipping:
Orders placed after 12:00 pm CST will be processed the following day. Orders placed after 12:00 pm CST on Friday, Saturday, or Sunday will be processed on Monday. Transit time is calculated in business days.
Contact Us:
If you have any questions or need further assistance regarding our returns policy please do not hesitate to contact our customer support team at info@bespokemahjong.com
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