Refund and Warranty Policy

Returns Policy:

Thank you for shopping with us at Bespoke Mahjong. We strive to provide high-quality products and stellar customer service.

Once an order has been placed we are unable to issue any refunds. All products are final sale. Refunds and exchanges are only offered for products that arrived damaged from transport or are lost in transit. We also cannot refund or exchange any purchases for House of Mahjong Events. All purchases on our tables are also final sale and cannot be refunded or exchanged, with the exception being damage in transport.

Product Images:

We enhance our product photos by cleaning up backgrounds and adjusting colors for web presentation, allowing us to showcase the quality and details of our items effectively. However, please note that we cannot accommodate returns or exchanges based on dissatisfaction with the coloring of a product.

Pre-order:

Once a pre-order is placed, we cannot accommodate exchanges for other products, even in the case of delays from the manufacturer.

Discount Codes:

Discount codes cannot be combined with other offers.

Sale Items:

All items on sale are FINAL SALE and cannot be returned or exchanged.

Damaged Products:

We take great care in packaging our products and tables for transport, however we understand that unforeseen circumstances can occur during shipping, and we want to address those issues promptly. If your item arrives damaged, please contact our customer support team within 5 days of receiving your order. To assist us in resolving this issue we will need detailed information about the damage, along with supporting photos. Our customer support team will review your request and guide you through the next steps.

Lost in Transit:

In the unforeseen event that your order is lost in transit and has not been delivered within the expected timeframe, please reach out to our customer service team. We will initiate an investigation with the shipping carrier to locate your package. If the carrier confirms that the package is lost, we will offer you the choice of a replacement (if available) or a refund for the lost item.

Return Authorization:

If you receive approval from our customer support team to return a damaged item, they will provide you with detailed instructions on how to proceed. Please note that we require the item to be returned in its original packaging. We reserve the right to refuse a refund or exchange if the returned item is not in its originial condition.

Refunds and Processing:

If your damaged or lost item is eligible for a refund or replacement, we will process it as quickly as possible. Refunds will be issued to the original payment method used during purchase. Please allow a reasonable processing time for the refund to reflect in your account, as it may vary depending on your payment provider.

Table Warranty:

All tables are warranted to the original purchaser to be free from defects on manufacturers parts for a period of ninety days from the date of delivery. This warranty does not cover defects or damage due to physical damage done by you to the product, damage caused by improper installation, improper or abnormal use, misuse, neglect or accident, damage caused by non-compliance with the proper maintenance of the product, and problems arising from issues other than defects in materials or workmanship. We reserve the right to determine whether our product has been damaged as a result of the foregoing limitations.

Contact Us:

If you have any questions or need further assistance regarding our returns policy please do not hesitate to contact our customer support team at help@bespokemahjong.com

Please note that this returns policy is subject to change without prior notice. We recommend reviewing our policy periodically for any updates. We appreciate your business and look forward to serving you again at Bespoke Mahjong.